Update for N-Commands with firmware versions between 12/24/14 and 5/11/2015

SVSi has identified an issue with N-Commands (N8001,N8002,N8012) running firmware versions dated between 12/24/2014 and 5/11/2015.

The issue is a loss of disk space due to aggressive database rolling backups failing to delete.  Over time the database backups will consume an N-Commands available disk space, until the unit runs out of space.  This process could be a very slow issue, and is more apparent in systems utilizing Panel Builder projects.  This can cause the unit to stop functioning and require a reboot of the controller.  If an N-Command is requiring frequent reboot to maintain operation this update is highly recommended!

 

If the N-Commands current firmware version needs to be updated, the appropriate firmware update can be found on the SVSi partner portal.  The first version of firmware with the appropriate resolution is 5/20/2015 firmware.

To identify the version of firmware:

1) Log into the N-Command and go to Admin > N-Command 8002 Update (8001, 8012 will show 1 and 12 respectively).

2) On the Firmware page, the current Service version will have a date between 12/24/2014. See screenshot below.

If you have any difficulties downloading the firmware file or updating the N-Command, please contact technical support for further assistance.

 

N-CommandFWVersion.png

 

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