While SVSi encoders, decoders and other network accessories typically work out of the box with most input or output devices, some devices are known to cause problems when interacting with an SVSi System. This list may not be complete, and items are added, removed or updated as issues are resolved and worked on. If you know of another source or display that is having issues with SVSi devices, please contact our technical support staff to help resolve the issues or to be added to the list..
|Polycom||8000/9000 series VTC Codecs||When the VTC Codec comes out of sleep/hibernation, the codec can periodically have problems re-syncing video with the SVSi decoder. This primarily appears to cause problems with the content input on the codec.||
1) Modify settings in the codec to prevent going to sleep between calls.
2) Insert a video scaler between the SVSi decoder and the video codec so that consistent video is maintained, even when no source present, or codec is hibernating.
3) Disable SVSi decoder(s) DVI input port when VTC codec is not in use. Re-enable prior to initiating next call.
|D-Link||DGS-1024D gigabit switch with green technology||Shuts down multicast video traffic from all ports||None – not recommended for use with SVSi's Networked AV products||12/4/2013|
|Kramer||VS-88H Matrix switch||Output video timing in non-standard resolution/rates resulting in poor video quality.||None – not recommended for use with SVSi's Networked AV products||12/4/2013|
|Black Magic Design||HD-SDI to HDMI converter||Would only output 59.94-Hz – not 60-Hz||Force SVSi encoder EDID to 60-Hz at appropriate resolution||12/4/2013|
|Netgear||GS-series managed switches||Cannot reliably handle video or audio traffic||None – not recommended for use with SVSi's Networked AV products||12/4/2013|
|Denon||Model 1910 DVD player||Output video timing is non-standard resulting in poor video quality||None – not recommended for use with SVSi's Networked AV products||12/4/2013|
|Crestron||3-Series Processors (When utilizing Control Subnet LAN port)||“Control Subnet” port takes over DHCP and IGMP-query functions for all devices resulting in video drop-outs and unpredictable behavior||Connect all Networked AV products on the “LAN” port and only Crestron products on the “Control Subnet” port||12/4/2013|
|Canon||XA10 Professional Camcorder||HDMI EDID table in non-standard resulting in output 1080i video with jitter||Use at 480p resolution only or insert a scaler between camera and encoder||12/4/2013|
|Cisco-Tandberg||CTS-PHD-1080P12XS Camera||Non-standard timing on 1080p video causing jitter||Use at 720p resolution only||12/4/2013|
|Apple||Mac Mini||After disconnecting Mac Mini from SVSi encoder, subsequent video sources plugged into same encoder will not perform valid EDID handshake without resetting EDID||Reset EDID on encoder if subsequent video source display is problematic||12/4/2013|
|Christie||FHD551-X||Display has sync issues at all resolutions, requires custom timing for video output from decoder||SVSi is currently working to resolve this issue||12/4/2013|
|Cisco/Tanberg||C40 & C60||Camera Input goes black when HDMI audio disabled||Enable HDMI audio on Decoder, but mute audio if needed.||02/17/2014|
|DirectTV||H25MP-700||Cable box sporadically drops digital audio to the SVSi Encoder after an extended period of being powered on or no changes on the unit. Color changes have also been reported - usually shown with a pink screen.||
1) Power cycle the cable box periodically during periods of system inactivity.
3) Change encoder color space from auto to on or off, whichever value makes the image correct during normal operation. If color changes, issue is source specific.
|Digital Projection||E-Vision 6000||Projector flashes at all resolutions when a SVSi N-Series decoder is used as the source and scaling is disabled.||Using N-Series Firmware version 05/09/2014 or later, disable Skew Control in Decoders||05/12/2014|
|Olympus||EVIS Exera III CV-190||During a power cycle event, unit stops outputting video if the Endoscope is powered before the encoder finishes powering on.||After encoder completes booting up, power cycle the Endoscope.||07/21/2014|
|Quantum||760B||Certain encoders and decoders of the N-Series are not compatible as source/destination for the Quantum tester.||Hardware has been modified on the below list of models. Devices with serial number prior to the list below may exhibit problems with the Quantum 760B