SVSi stands behind our products with free technical phone support for pre-implementation consulting and network planning. This website should also serve as a central resource for those seeking answers to common problems during all phases of project development and deployment. If you have a question not covered by the forums below, please call Technical Support at 256-461-7143 during normal business hours (M-F 8:00 AM - 5:00 PM CST) or send an email to firstname.lastname@example.org.
We also make phone support available for third-party devices not purchased from SVSi but which may be required for project integration. Support for third-party devices such as switches, routers, uplinks, or controllers may be purchased at a rate of $100/hr to be billed in 1/2-hr increments. Since SVSi are not the manufacturer of these devices, support is "best effort" only and non-refundable. Please have a credit card (Visa or MasterCard) available when calling for third-party support.
Assuming Partner meets and maintains credit citeria acceptable to SVSi, payment terms are thirty(30) days net from the invoice date. SVSi accepts Visa, Mastercard, and American Express. A 1.5% surcharge will be added for credit card pre-payments and a 3.0% surcharge will be added for orders paid net-30 by credit card