Welcome to SVSi Technical Support

SVSi stands behind our products with free technical phone support for pre-implementation consulting and network planning. This website should also serve as a central resource for those seeking answers to common problems during all phases of project development and deployment. If you have a question not covered by the forums below, please call Technical Support at 256-461-7143 during normal business hours (M-F 8:00 AM - 5:00 PM CST) or send an email to svsisupport@harman.com.

We also make phone support available for third-party devices not purchased from SVSi but which may be required for project integration. Support for third-party devices such as switches, routers, uplinks, or controllers may be purchased at a rate of $100/hr to be billed in 1/2-hr increments. Since SVSi are not the manufacturer of these devices, support is "best effort" only and non-refundable. Please have a credit card (Visa or MasterCard) available when calling for third-party support.

PAYMENT TERMS
Assuming Partner meets and maintains credit citeria acceptable to SVSi, payment terms are thirty(30) days net from the invoice date. SVSi accepts Visa, Mastercard, and American Express. A 1.5% surcharge will be added for credit card pre-payments and a 3.0% surcharge will be added for orders paid net-30 by credit card

 
 

SVSi Technical Support

Adam Walton May 21, 2015 Announcements

SVSi has identified an issue with N-Commands (N8001,N8002,N8012) running firmware versions dated between 12/24/2014 and 5/11/2015.

The issue is a loss of disk space due to aggressive database rolling backups failing to delete.  Over time the database backups will consume an N-Commands available disk space, until the unit runs out of space.  This process could be a very slow issue, and is more apparent in systems utilizing Panel Builder projects.  This can cause the unit to stop functioning and require a reboot of the controller.  If an N-Command is requiring frequent reboot to maintain operation this update is highly recommended!

 

If the N-Commands current firmware version needs to be updated, the appropriate firmware update can be found on the SVSi partner portal.  The first version of firmware with the appropriate resolution is 5/20/2015 firmware.

To identify the version of firmware:

1) Log into the N-Command and go to Admin > N-Command 8002 Update (8001, 8012 will show 1 and 12 respectively).

2) On the Firmware page, the current Service version will have a date between 12/24/2014. See screenshot below.

If you have any difficulties downloading the firmware file or updating the N-Command, please contact technical support for further assistance.

 

N-CommandFWVersion.png

 

 

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